Enterprise SLA

Optional add-on for any credit pack: 100% uptime guarantee, separate infrastructure and API endpoints, and 24/7 priority support. Enable it in the portal when you need it.

What you get

For systems that need a stronger uptime commitment than the standard service

100% uptime guarantee

Service credits if we miss the uptime commitment.

Separate infrastructure

Dedicated servers and API endpoints, separate from the standard service, with automatic failover.

24/7 priority support

15-minute response target for critical issues, with access to senior engineers.

Monitoring and alerts

Active monitoring so issues are picked up and handled quickly.

Account manager

A named contact who knows your account and usage.

Quarterly reviews

Optional check-ins on usage, performance and planning.

Pricing

A flat add-on fee on top of any monthly or annual credit pack. Same features either way — only the billing period changes.

Enable in the portal

Turn on Enterprise SLA yourself in the ePostcode portal, or ask us to set it up for you.

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Monthly

Enterprise SLA

Month-to-month add-on

£ 99 +VAT

per month

Works with any credit pack

  • 100% uptime guarantee
  • Separate infrastructure
  • 24/7 priority support
  • 15-minute response target
  • Named account manager
  • Service credits if we fail

Example: 50,000 monthly credits + SLA

£1,100 +VAT / month

£1,001 credits + £99 SLA

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Save £198 / year
Annual

Enterprise SLA

Two months free versus monthly

£1,188 +VAT

£ 990 +VAT

per year (paid in advance)

Equivalent to £82.50 +VAT / month

  • Everything in the monthly plan
  • Same uptime and support terms
  • Price fixed for 12 months

Example: 100K annual credits + SLA

£3,390 +VAT / year

£2,400 credits + £990 SLA

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How it works

Add Enterprise SLA to a new or existing credit pack. Buy credits as usual, enable the SLA in the portal, and the higher support and infrastructure terms apply.

1

Choose credits

Any monthly or annual pack

2

Enable SLA

£99/month or £990/year in the portal

3

Use the service

100% uptime terms, failover and priority support

Notes
  • Lookups are covered by your credit pack — the SLA is a separate flat fee
  • Credits cover standard address lookups; UPRN lookups use 2 credits each
  • Credit packs refresh at the start of each billing period
  • Monthly and annual SLA plans include the same features
  • See the credit algorithm for how duplicate searches are handled

Standard vs Enterprise SLA

What changes when you add the SLA

Feature Standard Enterprise SLA
Uptime guarantee 99.9% 100%
Service credits for downtime — Yes
Automatic failover Yes Yes
Separate API endpoints — Yes
Support hours Business hours 24/7
Priority support — Yes
Response time target Best effort 15 minutes
Direct engineering access — Yes
Named account manager — Yes
Monitoring alerts — Yes
Multi-region failover Single region Automatic
Quarterly reviews — Yes

Who it suits

Teams that need a written uptime commitment on top of standard API access

Financial services

Payments and banking systems that need a contractual uptime commitment.

E-commerce

High-volume checkout flows where address lookup downtime costs orders.

Public sector & healthcare

Citizen and patient-facing systems that need reliable address data day and night.

Logistics

Routing and delivery platforms that depend on continuous address validation.

Add Enterprise SLA

Enable it in the portal on any credit pack, or contact us if you want help choosing credits and SLA together.

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