Home Enterprise SLA

Enterprise SLA

100% uptime guarantee with duplicated infrastructure, additional API endpoints, and 24/7 priority support. Triple-layer redundancy for mission-critical applications — available to add online in the portal.

Absolute Reliability for Critical Systems

Duplicated infrastructure and guaranteed uptime for applications that cannot afford downtime

100% Uptime Guarantee

Guaranteed 100% availability with financial penalties if we fail to deliver. No excuses, no exceptions.

Automatic Primary Failover

Separate servers and endpoints completely duplicated from standard service for maximum reliability.

24/7 Priority Support

Direct line to senior engineers. Response within 15 minutes for critical issues, 24/7/365.

Real-Time Monitoring

Proactive monitoring with instant alerts. We identify and resolve issues before they impact you.

Automatic Failover

Multi-region redundancy with automatic failover. If one datacenter goes down, traffic seamlessly switches.

Dedicated Account Manager

Personal account manager who understands your business and ensures your needs are always met.

Pricing · Self-serve available

Enterprise SLA add-on pricing

Add guaranteed uptime, duplicated infrastructure and 24/7 priority support to any credit pack — monthly or annual — for a simple flat fee.

Sign up online in the portal

Enable Enterprise SLA yourself in the ePostcode portal and gain access to all the benefits immediately — no sales call required. Prefer a hand? Our team can still set you up.

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Monthly

Enterprise SLA

Flexible month-to-month add-on

£ 99 +VAT

per month

Works with any credit pack
  • 100% uptime guarantee
  • Duplicated infrastructure
  • 24/7 priority support
  • 15-minute response SLA
  • Dedicated account manager
  • Financial penalties if we fail
  • Any volume / credit pack

Example: 50,000 monthly credits + SLA

£1,100 +VAT / month

£1,001 credits + £99 SLA

Sign up in portal Talk to sales
Save £198
Annual · best value

Enterprise SLA

10x monthly rate - effectively 2 months free

£1,188 +VAT

£ 990 +VAT

per year (paid in advance)

Save £198 vs monthly (2 months free)

Equivalent to £82.50 +VAT / month

  • Everything in monthly
  • 100% uptime guarantee
  • Duplicated infrastructure
  • 24/7 priority support
  • 15-minute response SLA
  • Dedicated account manager
  • Lock in pricing for 12 months

Example: 100K annual credits + SLA

£3,390 +VAT / year

£2,400 credits + £990 SLA

Sign up in portal Talk to sales

How Enterprise SLA works

Add Enterprise SLA to any new or existing credit pack. Buy credits as usual, enable SLA online in the portal, and unlock every enterprise benefit straight away.

1

Choose your credits

Any monthly or annual credit pack

2

Enable SLA in portal

£99/month or £990/year — self-serve online

3

Get full benefits

100% uptime, failover & 24/7 priority support

100% uptime

Financial penalties if we fail

Duplicated stack

Separate from standard service

24/7 priority

15-minute critical response SLA

Auto failover

Multi-region redundancy

Account manager

Dedicated support contact

Quarterly reviews

Business performance check-ins

Good to know
  • All lookups are included in your credit pack price — no pay-per-use extras for standard usage
  • Credits cover standard address lookups or UPRN lookups (UPRN = 2 credits each)
  • Credit bundles refresh at the start of each billing period
  • Monthly and annual SLA plans include the same enterprise features — only billing frequency differs
  • Our intelligent credit algorithm avoids charging for duplicate searches or user errors

Standard vs Enterprise SLA

Compare our service levels

Feature Standard Service Enterprise SLA
Uptime Guarantee 99.9% 100%
Financial Penalties for Downtime
Automatic Primary Failover
Separate API Endpoints
Support Hours Business hours 24/7/365
Priority Support
Response Time SLA Best effort 15 minutes
Direct Engineering Access
Dedicated Account Manager
Real-Time Monitoring Alerts
Multi-Region Failover Single region Automatic
Quarterly Business Reviews

Perfect For

Industries and applications that require absolute reliability

Financial Services

Banks, payment processors, and fintech platforms that require guaranteed uptime for regulatory compliance.

E-Commerce Platforms

High-volume online retailers where every minute of downtime translates to lost revenue.

Healthcare Systems

Critical healthcare applications where address validation supports patient care and emergency services.

Logistics & Delivery

Shipping and delivery services where accurate addressing is critical to operations.

Ready for enterprise-grade reliability?

Sign up for Enterprise SLA online in the ePostcode portal and unlock every benefit — 100% uptime, duplicated infrastructure and 24/7 priority support. Or speak to us if you want help choosing credits and SLA together.

Sign up in portal Create free account Contact sales

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