Enterprise SLA

100% uptime guarantee with duplicated infrastructure, additional API endpoints, and 24/7 priority support. Triple-layer redundancy ensures your mission-critical applications never go down.

Absolute Reliability for Critical Systems

Duplicated infrastructure and guaranteed uptime for applications that cannot afford downtime

100% Uptime Guarantee

Guaranteed 100% availability with financial penalties if we fail to deliver. No excuses, no exceptions.

Duplicated Infrastructure

Separate servers and endpoints completely duplicated from standard service for maximum reliability.

24/7 Priority Support

Direct line to senior engineers. Response within 15 minutes for critical issues, 24/7/365.

Real-Time Monitoring

Proactive monitoring with instant alerts. We identify and resolve issues before they impact you.

Automatic Failover

Multi-region redundancy with automatic failover. If one datacenter goes down, traffic seamlessly switches.

Dedicated Account Manager

Personal account manager who understands your business and ensures your needs are always met.

Enterprise SLA Pricing

Mission-critical reliability for your business

Enterprise SLA

£399+VAT
per month
  • 100% uptime guarantee with financial penalties
  • 10,000 address lookups per month included*
  • Duplicated infrastructure completely separate from standard service
  • Additional API endpoints for isolation
  • 24/7 priority support with 15-minute response SLA
  • Direct escalation to senior engineers
  • Real-time monitoring and alerting
  • Multi-region redundancy with automatic failover
  • Dedicated account manager
  • Quarterly business reviews
  • Custom integration support

* Credit Bundle Details:

  • The 10,000 monthly credits can be used for standard address lookups OR 5,000 UPRN lookups (UPRN lookups cost 2 credits each)
  • Your credit bundle is automatically refreshed at the beginning of each billable month, giving you 10,000 fresh credits to use
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Standard vs Enterprise SLA

Compare our service levels

Feature Standard Service Enterprise SLA
Uptime Guarantee 99.9% 100%
Financial Penalties for Downtime
Duplicated Infrastructure
Separate API Endpoints
Support Hours Business hours 24/7/365
Priority Support
Response Time SLA Best effort 15 minutes
Direct Engineering Access
Dedicated Account Manager
Real-Time Monitoring Alerts
Multi-Region Failover Single region Automatic
Quarterly Business Reviews

Perfect For

Industries and applications that require absolute reliability

Financial Services

Banks, payment processors, and fintech platforms that require guaranteed uptime for regulatory compliance.

E-Commerce Platforms

High-volume online retailers where every minute of downtime translates to lost revenue.

Healthcare Systems

Critical healthcare applications where address validation supports patient care and emergency services.

Logistics & Delivery

Shipping and delivery services where accurate addressing is critical to operations.

Ready for Enterprise-Grade Reliability?

Contact our sales team to discuss your requirements and set up your Enterprise SLA service.

Get Enterprise SLA