Enterprise SLA

100% uptime guarantee with duplicated infrastructure, additional API endpoints, and 24/7 priority support. Triple-layer redundancy ensures your mission-critical applications never go down.

Absolute Reliability for Critical Systems

Duplicated infrastructure and guaranteed uptime for applications that cannot afford downtime

100% Uptime Guarantee

Guaranteed 100% availability with financial penalties if we fail to deliver. No excuses, no exceptions.

Automatic Primary Failover

Separate servers and endpoints completely duplicated from standard service for maximum reliability.

24/7 Priority Support

Direct line to senior engineers. Response within 15 minutes for critical issues, 24/7/365.

Real-Time Monitoring

Proactive monitoring with instant alerts. We identify and resolve issues before they impact you.

Automatic Failover

Multi-region redundancy with automatic failover. If one datacenter goes down, traffic seamlessly switches.

Dedicated Account Manager

Personal account manager who understands your business and ensures your needs are always met.

Enterprise SLA Pricing

Choose the plan that fits your monthly lookup volume. Monthly lookups are included in the price and refresh every month for consistent year-round coverage.

Low Usage

Up to 5,000 lookups/month

£249+VAT
per month
Lookups included in price
  • Up to 5,000 lookups per month
  • 100% uptime guarantee
  • Duplicated infrastructure
  • 24/7 priority support
  • 15-min response SLA
  • Dedicated account manager
Get Started
MOST POPULAR

Medium Usage

Up to 10,000 lookups/month

£349+VAT
per month
Lookups included in price
  • Up to 10,000 lookups per month
  • 100% uptime guarantee
  • Duplicated infrastructure
  • 24/7 priority support
  • 15-min response SLA
  • Dedicated account manager
Get Started

Higher Usage

Up to 15,000 lookups/month

£449+VAT
per month
Lookups included in price
  • Up to 15,000 lookups per month
  • 100% uptime guarantee
  • Duplicated infrastructure
  • 24/7 priority support
  • 15-min response SLA
  • Dedicated account manager
Get Started
📞

Need More Than 15,000 Lookups Per Month?

For high-volume requirements above 15,000 lookups per month, please call us to discuss custom Enterprise plans with volume discounts and tailored SLAs.

Call for Custom Quote

All Enterprise SLA Plans Include

100% Uptime Guarantee

With financial penalties if we fail

Automatic Primary Failover

Separate from standard service

24/7 Priority Support

15-minute response SLA

Automatic Failover

Multi-region redundancy

Account Manager

Dedicated support contact

Quarterly Reviews

Business performance analysis

Important Note:

  • All lookups are included in the monthly price - no pay-per-use charges
  • Credits can be used for standard address lookups OR UPRN lookups (UPRN lookups cost 2 credits each)
  • Your credit bundle is automatically refreshed at the beginning of each billing month
  • All plans include the same Enterprise SLA features - only the lookup volume differs
  • Our intelligent credit algorithm ensures fair usage by not charging for duplicate searches or user errors

Standard vs Enterprise SLA

Compare our service levels

Feature Standard Service Enterprise SLA
Uptime Guarantee 99.9% 100%
Financial Penalties for Downtime
Automatic Primary Failover
Separate API Endpoints
Support Hours Business hours 24/7/365
Priority Support
Response Time SLA Best effort 15 minutes
Direct Engineering Access
Dedicated Account Manager
Real-Time Monitoring Alerts
Multi-Region Failover Single region Automatic
Quarterly Business Reviews

Perfect For

Industries and applications that require absolute reliability

Financial Services

Banks, payment processors, and fintech platforms that require guaranteed uptime for regulatory compliance.

E-Commerce Platforms

High-volume online retailers where every minute of downtime translates to lost revenue.

Healthcare Systems

Critical healthcare applications where address validation supports patient care and emergency services.

Logistics & Delivery

Shipping and delivery services where accurate addressing is critical to operations.

Ready for Enterprise-Grade Reliability?

Contact our sales team to discuss your requirements and set up your Enterprise SLA service.

Get Enterprise SLA